Frequently Asked Questions about CYBERTAG Arena Equipment

We've compiled the most frequently asked questions about CYBERTAG arena equipment and provided detailed answers.

Arena laser tag is played indoors in a maze-like environment. Games are independent of the season and weather conditions. Arena laser tag equipment includes blasters and vests with sensors located on the chest, back, and shoulders. A hit on the sensors is accompanied by light indicators and vibration. CYBERTAG game kits are specifically designed for arena laser tag. We have incorporated the best developments from 20 years of this attraction's existence.

Question 1. How long does it take to manufacture and deliver CYBERTAG laser tag equipment?

The standard production and shipping time for goods is 14 business days. Delivery of equipment before the specified time is possible, while for some models, the shipping time may be longer. All delivery terms can be discussed with a manager or specified in the comments when placing an order through the online store.

Question 2. Is CYBERTAG products certified?

CYBERTAG equipment undergoes comprehensive certification. All components of the game kits are tested. In addition to safety tests, the equipment is tested under various weather and climatic conditions. The result of comprehensive research was the successful passing of the European Union CE certification. Original certificates are provided upon customer request. CYBERTAG kits are approved for sale worldwide. They are suitable for children to play with.

Question 3. What is the minimum number of game kits needed to open a laser tag club?

In the rental business, the rule is: the more money invested, the higher the average ticket price per game. To open a laser tag club, it is enough to purchase 10-12 kits, and then buy additional arsenal as needed.

Want to purchase a ready-made solution for a quick start in the laser tag business? For you, we have prepared configurations of laser tag equipment. For example, for starting with minimal investment, the START or OPTIMA kits are suitable. The optimal choice is 16-20 sets to begin with. The SMART kit, designed for 16 players, and the PRO kit – for 20, meet these criteria.

Question 4. What is the firing range of the laser tag equipment?

In arena laser tag, weapon range does not play the most important role. In CYBERTAG, blasters can hit a target at a distance of up to 300 meters, but the range is reduced using software. Otherwise, when playing indoors, ricochets will occur. The IR beam will reflect off the walls and obstacles of the maze and hit players who are not in the shooter's line of sight.

Question 5. What is the warranty period for the equipment?

The warranty for CYBERTAG equipment is 12 months. Buttons, wires, microswitches, IR diodes, and batteries are consumables – the warranty does not cover them.

If the equipment fails within the first week of operation due to a manufacturing defect, the manufacturer repairs the breakdown free of charge and also compensates for the transportation costs of delivering the equipment.

If the equipment fails due to the customer's fault, for example, if the kits sustained mechanical damage or the operating conditions were violated, the customer is entitled to warranty repair. However, the cost of consumables and equipment delivery is paid by the customer.